Note: The study was prepared before the adoption of the AI Act and its entry into force on 1 August 2024!
A study commissioned by the European Commission highlights the significant potential of Artificial Intelligence (AI) to improve public sector services across the EU. The report emphasizes that AI can enhance citizen-government interactions, boost analytical capabilities, and increase efficiency in key areas such as healthcare, mobility, e-Government, and education.
However, the study also outlines several challenges hindering AI uptake in the public sector. These include complex public procurement processes, difficulties in data management, a lack of regulatory clarity, and concerns about bias in AI decision-making. In response, the report provides a series of policy recommendations aimed at accelerating AI adoption. These include increasing funding and resources for AI in public services, ensuring transparency and accountability in AI systems, promoting cross-border data sharing, and aligning industry and public sector expectations.
The European Commission is advised to create a clear regulatory framework for AI, prioritise long-term implementation, and foster human-centric, trustworthy AI solutions. By addressing these challenges, the EU aims to position itself as a global leader in the development of trustworthy and sustainable AI technologies for the public sector.
Download the study and the executive summary below and read more about the findings.
Adopt AI – Final study report
Adopt AI – Executive summary